Refund Policy

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At Trodomains, a trading name of TROL LTD, we strive to provide high-quality products and services that meet the needs of our customers. We understand that situations may arise where a refund is requested. This policy explains when refunds are available, how to request one, and what conditions apply.  

"This refund policy is subject to and should be read in conjunction with our Terms and Conditions." - https://trodomains.uk/our-terms

Refunds are considered under the following circumstances:

• Duplicate Payment – If you were charged more than once for the same transaction. 
• Service Not Delivered – If we fail to deliver the purchased product or service within the agreed timeframe. 
• Product/Service Defects – If the product or service you received is faulty, incomplete, or not as described, and we are unable to rectify the issue. 
• Statutory Rights – If you are entitled to a refund under UK consumer protection laws, including the Consumer Rights Act 2015.
   

Refunds will not be issued for:

• Change of mind or circumstances, where the service has already been provided or product already delivered. 
• Domain registrations, renewals, or transfers once they have been processed, as these are non-refundable. 
• Digital products or services that have been fully delivered and accessed.
   

• To request a refund, please contact our support team within 14 days of your purchase. 
• Your order number or payment reference 
• A description of the issue 
• Any supporting evidence (e.g., screenshots, transaction confirmation)
   

Refunds are always issued back to the original payment method used at checkout. This is required by card networks (Visa, Mastercard, etc.) and helps prevent fraud.

• Refunds sent to an expired card are usually credited to your new replacement card automatically by your bank. 
• If your account is closed, please contact your card issuer to arrange receipt of the funds. 
• In rare cases, we may offer store credit or a refund by check.
   

• We process refunds within 5–10 business days of approval. 
• Your bank or card issuer may take additional time to post the credit to your account.

Chargebacks and Payment Disputes:

You  agree to contact our billing team at  info@eweball.com or info@trodomains.com  to  resolve any queries or refund requests before contacting your bank.  Initiating a chargeback or payment dispute without first attempting to  resolve the matter with us may be treated as a material breach of  contract.

Immediate Impact on Services:
A  chargeback or dispute results in the immediate reversal of funds by the  card issuer. In such events, the associated services (including but not  limited to domain registration, web hosting, and email) are considered  "Unpaid." Consequently:

• Service Suspension: We reserve the right to immediately suspend all active services. To  protect our server resources, website files and domain records may be  removed from active systems and placed into a "pending deletion" or  "expired" state for the duration of the dispute.
• Administrative Fees: We reserve the right to charge an administrative fee of up to £50.00 to  cover the costs of managing the dispute and any third-party fees levied  against us by the payment processor.

Resolution and Data Removal:

• Outcome in Our Favour: If the bank denies the dispute, services will remain suspended until  all outstanding balances, including renewal fees and administrative  charges, are settled in full.
• Outcome in Your Favour: If the bank upholds the dispute, the services will be considered  formally cancelled. Any associated data, web files, or domain records  will be permanently deleted from our systems as the services will have  reached a final expired status with no cleared funds for renewal.
   

Please email info@trodomains.com with your order number and reason for the request. Our support team will review and respond as quickly as possible

Once your refund request is received, we will review it and respond within 5–7 business days. Approved refunds will be processed to the original payment method. Depending on your payment provider, funds may take 5–10 business days to appear in your account.

Certain services may have specific refund terms stated at the time of purchase. These will take precedence over this general policy.

If you have questions about this refund policy, please contact us:

TROL LTD (Trading as Trodomains)

4 Bradley Way

Peterborough 

PE1 5FA

Email: info@trodomains.com